XeSocialPro ("we", "our", or "us") operates the XeSocialPro platform. This Privacy Policy explains how we collect, use, and protect your information when you use our service.
Information We Collect
We collect the following types of information:
- Account information (name, email address) provided during registration
- Social media account tokens and page data when you connect accounts (Facebook, Instagram, LinkedIn, X, YouTube)
- Content you create or schedule through our platform
- Usage data and analytics to improve our service
- Payment information processed securely through Stripe
How We Use Your Information
- To authenticate and connect your social media accounts
- To publish and schedule posts on your behalf
- To provide AI-powered content suggestions and optimization
- To provide customer support
- To improve and maintain the platform
- To process payments and manage subscriptions
Facebook & Instagram Data
When you connect your Facebook or Instagram account, we store your access tokens and page information solely to enable posting on your behalf. We do not sell or share this data with third parties. You can revoke access at any time from within the app or from your Facebook settings.
Data we access from Facebook/Instagram: User ID, name, profile picture, page access tokens, page information, and permissions you grant for posting and analytics.
Data Sharing
We do not sell your personal information. We may share data with:
- Service providers: Third-party services that help us operate our platform (e.g., cloud hosting, payment processing)
- Social media platforms: To publish content on your behalf when you authorize us
- Legal requirements: When required by law or to protect our rights
Data Retention
We retain your data for as long as your account is active. You may request deletion of your data at any time. See our Data Deletion page for instructions.
Third-Party Services
We integrate with third-party platforms including:
- Facebook and Instagram (Meta)
- LinkedIn
- X (formerly Twitter)
- YouTube (Google)
- Stripe (payments)
- OpenAI (AI content generation)
Your use of those platforms is governed by their respective privacy policies.
Cookies and Tracking
We use cookies and similar technologies to:
- Keep you signed in to your account
- Remember your preferences
- Analyze how our service is used
- Improve user experience
Security
We use industry-standard security measures to protect your data:
- Encrypted data transmission (HTTPS/TLS)
- Secure token storage
- Regular security audits
- Access controls and authentication
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent for data processing
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the platform.
Contact
For privacy-related questions, contact us at support@xenonlabs.ai