At XeSocialPro, we respect your right to control your personal data. You can request deletion of your data at any time using any of the methods below.
What Data We Store
When you connect your social media accounts to XeSocialPro, we store:
- Your account information (name, email)
- Social media access tokens for connected Facebook, Instagram, LinkedIn, X, and YouTube accounts
- Page and profile information necessary to post on your behalf
- Content you create and schedule through our platform
- Analytics data related to your posts
How to Delete Your Data
Option 1: From Within XeSocialPro
- Log in to your XeSocialPro account
- Go to Settings → Connected Accounts
- Click Disconnect next to each social account you want to remove
- To delete your entire account, go to Settings → Account → Delete Account
Option 2: From Facebook/Instagram Settings
- Go to your Facebook Settings & Privacy
- Navigate to Settings → Apps and Websites
- Find XeSocialPro in your connected apps
- Click Remove to revoke access and trigger automatic data deletion
When you remove XeSocialPro from your Facebook settings, we automatically receive a notification and delete all associated data from our servers.
Option 3: Contact Us Directly
Send an email to support@xenonlabs.ai with the subject line "Data Deletion Request" and include:
- Your email address associated with XeSocialPro
- The social media accounts you want disconnected
- Whether you want your entire XeSocialPro account deleted
We will process your request within 30 days and send you a confirmation email.
What Happens After Deletion
Once your data is deleted:
- All access tokens and credentials are permanently removed from our servers
- We can no longer post to or access your social media accounts
- Scheduled posts that haven't been published will be cancelled
- Historical analytics data will be anonymized or deleted
Note: Content that has already been published to your social media accounts will remain on those platforms. You must delete that content directly from the respective social media platform.
Questions?
If you have any questions about data deletion or your privacy, please contact us at support@xenonlabs.ai